What happens after you send a request

A straightforward process, so you know what to expect at each stage.

STEP 01

Tell us what you need

Fill in the service request form with your contact details and a description of the work. The more context you give us, the better we can prepare.

STEP 02

We discuss the requirements

We get back in touch to ask any follow-up questions and understand the site, the equipment involved, and what you're trying to achieve.

STEP 03

We plan the appropriate solution

Based on that conversation, we work out the right approach — the equipment, the route or setup, and what the visit will involve.

STEP 04

We carry out the service

We come on site, do the work, test it, and make sure you understand the result before we consider the job finished.

Good to know

A few honest notes

Timing

We don't publish fixed response-time guarantees here, since they depend on the type of job and current workload. We'll give you a realistic timeframe once we understand the request.

Pricing

Costs depend on the scope of the work, so we don't list fixed prices on the site. We'll talk through pricing once we know what's involved.

Ready to get started?

The first step is simply telling us what you need.